Refund Policy
Return Eligibility
- 14-Day Return Window: Items must be returned within 14 days of delivery.
- Condition Requirements:
- Unused, in original packaging with all tags/labels attached
- Includes original receipt or order confirmation
Non-Returnable Items
- Personalized/customized products
- Digital downloads
- Gift cards
- Items marked “Final Sale”
How to Return
- Request Authorization: Contact us via Returns Portal
- Ship Back:
- Include the prepaid return label (U.S. only)
- International customers: Customer covers return shipping
Refund Processing
- Timeline: 5-7 business days after receiving your return
- Method: Original payment form
- Deductions:
- Original shipping fees non-refundable
- 15% restocking fee for missing packaging
Damaged/Defective Items
- Report within 48 hours with photos/video
- Free replacement or full refund
For full details, visit our Help Center.